Before you call us, please find answers to your questions here. This is a collection of the most frequently asked questions at Hike2Heaven. Use the Topic Index to browse topics. If you don't find an answer to your question, you'll find our contact details at the bottom of this page.
For registration process, please follow the below given steps:
In case you have booked the wrong date or choose wrong date by mistake for your trek you can either connect with your trek coordinator or you go to the help and support section in your Trek Page and connect on any of the helpline numbers provided to proceed with your date change.
If your booked trek is missing, please drop an email to us at hike2heavencontactus@gmail.com or connect with the numbers in the Help and Support section of your Trek Page.
After completion of the registration process & before making payment, we will block your booking for 24 hours. You will have to complete the booking within 24 hours.
Hike2Heaven will contact for a reminder in case booking process/payment not completed within 24 hours. The booking automatically becomes inactive if you do not complete it in even after a reminder from Hike2Heaven.
You can go to enquiry option given just right to the trek you choose and add participants list for the trek and submit the enquiry. Hike2Heaven will reach out to you via Call or email for the confirmation of the request.
The Hike2Heaven team will send a confirmation mail to your e-mail id provided by you while registration. We also will create a WhatsApp group where other trekkers from your group will join in as well to know each other better.
We have a maximum of 4 waitlist slots. The waitlist works on a first-come-first-serve basis.
You don’t have to make a payment to join the waitlist.
Only if there is a cancellation and the slot is allotted to you will you have to make the payment to confirm your trek.
Each trek is different and may include different things in the trek fee. Explore the “Inclusion” section on the relevant trek page.
Generally, Trek fee includes all costs while on the trek, including:
Your fee usually does not include:
The transportation to and from the basecamp is included in the trek fee, if opted for.
If you are a team of ten members and above, we will waive off the 5% fee of each. If you have such a large group, please write to us before registering.
Hike2Heaven is not registered with Indian Mountaineering Foundation (IMF) for you to avail Special Casual Leave.
The transportation to and from the basecamp is included in the trek fee, if opted for.
It depends upon the size of the group and availability of vehicles. Generally, we arrange for a Bolero, Swift, Innova or a Tempo Traveller.
We will only have the pick-up points as mentioned in the Trek Itinerary. But the vehicle can be arranged on request on extra charges.
Yes. As soon as you register for the trek, you will be able to join a WhatsApp group from the dashboard a month before the trek. There, you will find all your fellow trekkers. You can start interacting with fellow trekkers and planning your trek as a team.
The cost is already included in your Trek cost in case you opted for the transportation in package.
In a Bolero, about 5-6 trekkers can be accommodated. In a Tempo Traveller, about 15 trekkers can travel together.
We’ve set up special toilet tents at every campsite to keep things simple and comfy.
Inside these tents, you’ll find a deep hole to do your business. We’ve got a pile of soil and a shovel nearby to cover things up – it’s what we call a “dry toilet,” straightforward and eco-friendly.
To make things easy, we’ve got toilet paper on hand. And for a nice touch, there’s even a bit of room freshener in there. It’s the cleanest and easiest way to answer nature’s call out in the wild. So, when you’re trekking with us, your comfort is our priority, even when it comes to the basics.
At high altitudes, your core body temperature can drastically fall if you bath with cold water as it is difficult to get hot water at such altitude. However, you can opt for our Luxury Bundle plans for such services.
On easy-moderate treks, 2-3 trekkers share the tent. On treks climbing beyond 13000 feet, 3 trekkers will share the tent.
Camping tents are completely waterproof and there will be small window through which fresh air enters the tent.
Group size vary and if you have bigger group then opt for customized trek or submit your enquiry for a better and family experience.
There are no charging points at the campsites. We suggest that you bring your devices fully charged. You may also carry power banks as a back-up.
Sometimes at the basecamp you may get charging point but it’s not the case at every basecamp so do carry your phone fully charged or carry power banks.
At the basecamps, your accommodation will be arranged in rooms or camps depends on the trek. However, mostly you are going to stay in rooms at basecamp. The sharing depends upon the number of beds and the trekkers present.
It is always better to experience the company of each other and get to know the other trekkers in a better way.
However, you can opt for our Luxury Bundle plans for such services.
Network on the base camp depends from trek to trek. You can visit the trek-specific FAQs on the trek page to find out. Please inform your friends/family members about the network situation in advance.
On your trek with us, we’ve got your meals covered with healthy and tasty food three times a day. Expect mostly North Indian vegetarian dishes, keeping your taste buds happy.
Picture your plate: you’ll have roti (that’s Indian flatbread), some veggie sabzi, rice, and comforting dal (lentils). Familiar favourites like khichdi, rajma chawal, pulao, pancakes, and sandwiches will also be on the menu. And when you need a warm pick-me-up, there’s plenty of hot chai and soothing soup to enjoy. So, while you’re out there trekking, we’ve made sure your meals are not just nourishing but also a delightful part of your adventure.
Let us know in advance and submit your query.
Absolutely! We’ve got options for Jain, gluten-free, or vegan meals during our treks. Just let your experience coordinator know your preference through a call or an email.
If you have a specific food choice that we can practically arrange, share it with your experience coordinator, and they’ll confirm it for you. Your satisfaction is important, so feel free to communicate your dietary needs for a personalized trekking experience.
No. We do not serve non-veg food on the trek.
Certainly! When you’re going on a trek, remember to pack your own eating tools. Bring a leak-proof lunch box, a mug, and a spoon along with you.
Here’s a handy tip: Opt for stainless steel cutlery instead of plastic. Stainless steel is easier to clean with cold water, ensuring a hassle-free mealtime on your trek. So, as you prepare for your adventure, don’t forget to toss in these essentials for a comfortable dining experience.
We will provide you with pocket snacks on the trek. You may carry any food on the trek if you want to.
We make sure you have hot water in the evenings. If you’d like it at other times too, consider bringing a thermos flask. It’s a convenient way to keep your drink warm whenever you feel like having it throughout the day.
Yes. Carry two 1-litre water bottles or a 2-litre bottle on a trek. By doing this, You also will not be stranded for water while on the trek.
At Hike2Heaven, we believe that to enjoy a trek, you must be fit. If the trek leader does not find you fit for the trek, he/she will send you down. In this situation, there will be no refund or voucher, but you will be allowed to complete the trek next time with discount once you reach the desired fitness level.
If your transaction has failed, please contact us at hike2heavencontactus@gmail.com
In such a situation, send an email to hike2heavencontactus@gmail.com. We’ll verify if your payment has been received. If we confirm the payment, your slot will be confirmed right away.
If the payment hasn’t reached us, we recommend waiting for 2-3 days. Typically, it should be refunded to your account during this time. In the rare case that it doesn’t happen, reach out to us at hike2heavencontactus@gmail.com. We’ll explore options and assist you as best as we can.
We accept online payments through UPI. We do accept cash payments. We do NOT accept cheque payments.
Yes, we do accept partial payments. You will have to pay 30% of the entire trek fee to confirm your slot and the remaining 70% payment to be done before start of the tour/trek.
We do not have the option of paying for the trek via EMI.
There may be instances where circumstances compel you to abandon a trek midway – be it due to illness, AMS, or sheer exhaustion. It’s a tough situation, and we want you to know that we share your disappointment. However, here’s the silver lining: you’re always welcome to return and complete your adventure.
If you find yourself in such a situation, there’s no need to worry about any additional payment if a large group is undertaking the same trek around your preferred time.
On the flip side, we understand that some treks can capture your heart, prompting a desire to relive the experience, perhaps in a different season. If you ever feel like redoing a trek, go ahead! We appreciate your enthusiasm so much that we offer a special 15% discount for repeating the same trek.
To avail of this offer, simply reach out to your Experience Coordinator via email. They’ll guide you through a unique internal process to register for the trek at the discounted rate. Your passion for trekking is valued, and we’re here to ensure your adventures with Hike2Heaven are as fulfilling as possible.
Number of Days prior to Trek | Cancellation Charges applicable |
30 Days before | 10% |
8-29 Days before | 30% |
7 Days before/ No show | No refund |
Note: – Contact us in case of change of dates/trek | |
Kindly go through our cancellation policy page.
We rarely cancel treks, but unforeseen circumstances like natural calamities, political unrest, government orders, pandemics, or related issues may lead to cancellations. In such cases, we refund your full payment directly to your account.
Write us an email or contact through given numbers on website for cancellation. Kindly go through the cancellation policy before cancelling your trek. If you used a voucher, email your experience coordinator to initiate the process—they’ll guide you through it.
Once you cancel and opt for a refund, the amount will be returned to the same account within 1-2 working days. If you choose a trek voucher, it’ll hit your inbox within an hour and reflect on your Trek Dashboard.
No, if you do not come for the trek, you won’t get refund.
Best Treks For Beginners | Duration | Difficulty Level | Highest altitude |
1. Dayara Bugyal | 4 days | Easy | 3,642 meters |
2. Deoriatal-Chandrashila | 3 days | Easy | 3,682 meters |
3. Kuari Pass | 4 days | Easy | 3,824 meters |
4. Brahmatal | 3 days | Easy-Moderate | 3,734 meters |
5. Kedarkantha | 4 days | Easy-Moderate | 3,810 meters |
6. Ali Bedni Bugyal | 4 days | Moderate | 3,826 meters |
7. Phulara Ridge | 4 days | Moderate | 3,746 meters |
8. Valley of Flowers | 3 days | Easy-Moderate | 4,300 meters |
9. Har Ki Dun-Ruinsara Tal | 5 days | Moderate | 3,605 meters |
10. Bhrigu Lake | 2 days | Moderate | 4,267 meters |
11. Beas Kund | 2 days | Moderate | 3,885 meters |
12. Hampta Pass | 5 days | Moderate | 4,270 meters |
13. Tungnath Chndrashila | 2 days | Easy | 3,690 meters |
Before delving into the details, it’s essential to note a few key points about these beginner-friendly treks:
December to February are the best months for snowfall.
Note: –Best Winter Treks in India (December, January and February)
If you are fit and prepared for a trek, you can choose slightly difficult treks as well. However, there are some treks that require previous high altitude trek experience.
Best Winter Treks in India (December, January, and February)
If you are physically fit and mentally prepared for these treks, you can do most of treks without any prior experience.
Your fitness level plays a crucial role in determining the success of your trek. Here are four significant outcomes when you lack fitness:
Without adequate fitness, the trek becomes less enjoyable as physical challenges overshadow the experience.
Fitness issues may hinder your ability to seamlessly integrate with the trekking team, impacting the group dynamic.
A lack of fitness may deprive you of the profound and transformative experiences that trekking can offer, limiting the overall impact.
In extreme cases of unfit conditions, there’s a chance you may be advised to descend from the trek for your safety.
This underscores the importance of being physically prepared for a trek. The positive aspect is that achieving the required fitness level is not a daunting task. All it takes is initiating a fitness routine 25-30 days before the trek commences.
Yes, you can embark on the trek, provided you engage in proper physical preparation. However, a few considerations apply:
If you have a high BMI and it’s your inaugural trek or you lack a consistent workout routine, it’s advisable to commence with an easy-moderate trek. These treks feature gradual ascents and descents, minimizing strain on your body.
Yes, you can. It also depends on the severity of your attacks.
If you have a heart condition, it is essential to undergo a TMT test before embarking on the trek. Following consultation with your doctor, you may proceed with the trek if they provide approval.
We collect your emergency contact number during the registration process. In the event of an emergency, we will contact the provided emergency number. It is advisable to notify your family that you may be out of network coverage until your return to the base.
You’re welcome to join us as a solo woman trekker. We take great pride in knowing that many women trek solo with us. So, you can comfortably join us on a trek as a solo woman trekker.
Yes, If you are above the age of 50 years, you’ll need to submit a Treadmill Test (not older than 12 months) within a week of completing your trek registration. Apart from this, you should also be able to jog 5 km in 50 minutes.
There is no guarantee that you will get a woman trek leader for your group. However, all our trek leaders get training on professional and appropriate behaviour.
Cold weather is a legitimate concern, but with adequate warm layers, it becomes manageable. Seniors, in particular, may face challenges with their joints—knees, ankles, and shoulders. Therefore, mental and physical preparation is essential for coping with these specific aspects.
Yes, we have had both men and women above the age of 50 who have joined as solo trekkers in our groups.
At Hike2Heaven, we firmly believe in the importance of children participating in treks. The youthful and observant nature of children makes trekking an optimal time to introduce them to the outdoors. During treks, they absorb crucial lessons in resilience, confidence, and leadership, while also developing a sense of responsibility towards the environment.
Kindly write us an email for a trek suitable for children as per weather conditions.
8 to 9 years old is the perfect time to take children on a high-altitude Himalayan trek.
However, it is very important for your child to prepare for the trek physically and mentally. Get in touch with our Experiential Learning team to know how you can prepare your child for the trek. Drop an email to hike2heavencontactus@gmail.com, and we will get back to you within 24 hours.
Schools are increasingly recognizing the advantages of utilizing nature as a classroom. Outdoor learning significantly enhances the comprehension of concepts and improves retention of knowledge. Students’ powers of observation are honed, and their curiosity is piqued. Engaging in trekking and camping in the wilderness, along with collaborative teamwork, brings forth and refines latent qualities and virtues in children. This environment sets the stage for facilitators to direct attention toward the intended learning objectives.
Some schools incorporate these treks as part of their educational field trips, while for others, it forms a co-scholastic program that enriches students’ life skills and positively influences their attitudes toward the environment. It serves as an ideal CAS (Creativity, Activity, Service) program for IB (International Baccalaureate) Schools and aligns with the criteria for the gold level of the IAYP (International Award for Young People) program.
Though we decide along with the school on this, an ideal age would be 11 to 17. Again, we have taken younger students as well – but this is done only after consultation with the school and taking all issues into consideration.
As of now, we have six treks that lend themselves very well to the program. They are Dayara Bugyal, Kedarkantha, Brahmatal, Chopta Tungnath, Chandrashila and Ali-Bedni Bugyal treks. All six of them go up to an altitude of about 4000 m, cresting in a summit. The treks are spectacular as well as safe for young professionals and students who haven’t trekked in the high altitude.
The fee is varied as per trek on a per-participant basis. This includes all expenses, per participant, from basecamp to basecamp. All other services, such as transport and stay before and after the program, will be charged as actuals.
Inclusions:
Exclusions:
If you wish to collaborate with Hike2Heaven at your college, get in touch with us by emailing hike2heavencontactus@gmail.com or call on given number. We can then schedule an appointment to meet in person or online and discuss the details.
If you are a student who wishes to have this program at your college, then do the initial groundwork and put us in touch with the concerned person so that we can initiate conversation and take it forward.
On the trek there is no electricity and the mobile network is hardly available. The last point for charging your mobiles and cameras is usually at the base camp.
You will stay in expedition tents. Three participants share one tent. Girls and boys stay separately.
Yes. If you would like to be contacted regarding this, please fill in the inquiry form or send us an email and we will inform you about the same as well. We usually run an Open HMC when we have 20-30 participants interested in doing it. So do drop us a line and we will loop you in!
